The client is Europe’s leading independent retailer of train tickets. It sells tickets worldwide on behalf of 48 train companies, helping customers make more than 100,000 smarter journeys every single day in and across 24 countries.The company customizes their platforms for customers ease and comfort where they can offer them a set of travel options starting from buying train tickets online, on mobile app with routes, fares and journey times.
The client desired to redesign the extended application functionality and modernize the User Experience to provide the user with the omnichannel experience. They sought to unlock the areas of advancement in order to deliver exceptional experience to passengers and derive maximum business value. Hence the major objectives included:
The client aimed to unify and tie all travel services into one delightful experience for passengers that would ensure positive user experience, effective business and value for time and money spent being innovative at the same time.
JK Technosoft reimagined the ecommerce experience for the client while re-engineered restructuring the business processes in order to transform the customer experience and boost the revenue for the client and supporting £3+ Bn ticket sales through our dedicated ODC with demonstrated expertise in: